| eDigital Galaxy

Structure

Social CRM is a platform designed to help businesses manage their interactions with customers on social media channels, by providing tools for social media monitoring, engagement, and analytics.

Social CRM can help:

Build stronger relationships with customers by engaging with them on social media platforms.

Track customer feedback and sentiment on social media, which can help businesses identify and address customer issues quickly.

Gather customer data from social media channels and integrating it with other CRM systems to provide a more comprehensive view of the customer.

Our Process

1. Registration: Sign up, create an account, and select the services you want.
2. Payment: Use our secure transaction portals to pay for the services you have chosen.
3. Consultation:Our representatives will contact you to discuss your specific requirements.
4. Completion:Once the requirements are agreed upon, our team will promptly deliver your project.

BENEFITS OF Social CRM

A social CRM is a platform that helps organizations manage their relationships with customers on social media networks. Social CRM stands for "social customer relationship management." Improved customer interaction and brand exposure on social media are two of the primary advantages that come with utilizing social CRM.

Businesses are able to monitor the feedback and sentiment of their customers, as well as respond in a fast and efficient manner, thanks to the availability of tools for social media monitoring, interaction, and analytics. This has the potential to assist businesses in strengthening their ties with their customers and increasing their level of brand loyalty.

Another important advantage that comes with using Social CRM is a better awareness of the preferences and actions of customers. Businesses are able to obtain insights into customer behavior and preferences by analyzing customer data gathered through social media channels. With this knowledge, businesses can provide customers with an experience that is more tailored and relevant to their needs. This has the potential to boost both the level of engagement and satisfaction felt by customers.